our returns policy - No Mutiny required

We want you to be over the moon (and the seven seas) with your new CroxBox Parcelbox - a solution to wet, damaged, stolen and lost parcels. BUT if something's gone overboard, here's how we handle returns.

Change of Mind (AKA Cold Feet on the Plank)

Return requests are accepted within 30 days of your CroxBox arriving. To qualify, the CroxBox must be unused and shipshape in its original packaging with all locks and name plates attached, along with proof of purchase. Return shipping costs are on you (but let’s discuss!). Please note that personalised or custom-made pieces won't be walking the plank — these aren't eligible for change of mind returns.

How to Request a Return

Don't go throwing cargo overboard without permission! All returns must be approved before being sent back or destroyed. To hoist the return flag, use the contact form on the website, include your order number and reason for return. Any treasure sent back without prior approval will not be refunded.

Damaged, Faulty or Incorrect Items

Inspect your CroxBox the moment it washes ashore. If it arrives battered by storms or isn't the loot you ordered — send up a flare on the contact us page and we'll make it right, in line with your rights under Australian Consumer Law. No crew member gets left adrift.

Refunds

Once your return reaches safe harbour and passes inspection, we'll send word. Approved refunds are returned to your original payment method within 10 business days. Any issues send a message through the contact page and we'll investigate.

Your Consumer Rights

This policy sails alongside — and does not plunder — your rights under the Australian Consumer Law.

Warranty

Our metal parcel boxes are built to weather the elements and come with a 12-month warranty against defects in materials and workmanship.

If your box runs into trouble within the first year under normal use conditions, use the contact us page to send up a flare - make sure you include your order number and a description of the issue — photos are a big help. We'll assess the claim and, where the warranty applies, arrange a repair, replacement, or refund at our discretion.

The warranty does not cover damage caused by improper installation, accidental damage, or the general wear and tear that comes with a life on the high seas. 🏴‍☠️

Warranty and refund policy does NOT cover forgetting your PIN CODE. You need to remember your pin code to change it. This is a safe guard for you so no pirates mess with your treasure! Go to the FAQ page for more on how to change your pin. You will need to buy a new lock if you forget your PIN.

This warranty is in addition to your rights under the Australian Consumer Law.